Cleo experts deliver end-to-end support for your B2B business, freeing you from the hassle.
Deep B2B expertise
Gain access to our world-class supply chain integration experts. With 1,000+ person-years of B2B integration and supply chain experience, Cleo’s skilled Support & Services teams equip you with the winning edge.
End-to-end solution delivery
Bring your ecosystem to life with a complete set of flexible integration services, tailored to your unique requirements. Our Fully Managed and Blended Self and Managed Services delivery models empower you to be in control. The choice is yours.
Responsive support
Get the training and support you need with our dynamic and responsive teams. Our worldwide support organization is dedicated to providing 24/7 coverage through email, phone, and online portal channels. Our knowledgeable training teams provide comprehensive enablement programs, so you can be self-sufficient.
Professional Implementation Services
Turnkey migration and implementation services
Maintain business continuity with complete solutions for trading partner setup & onboarding, legacy integration system migration, back-office system integration, modernization and more.
Our teams have extensive EDI expertise to support any-to-any mapping and our API-first platform supports any real-time supply chain integration use case. Working collaboratively, we help design, build, and orchestrate end-to-end business processes from source to target, providing seamless integration into back-office enterprise applications (ERP / TMS / WMS / CRM) for any supply chain interaction.
API + EDI expertise
Our API-first platform supports real-time supply chain integration use cases required by your ecosystem partners and our teams have extensive EDI expertise to support any-to-any mapping, onboarding, and setup of your traditional B2B trading partners.
Complete industry solutions
Proven history for delivering the most complex supply chain integrations – from setup and onboarding to automation and orchestration of mission-critical business processes. We’ll work with your team to ensure a B2B transaction is never missed.
Project management
Leverage Cleo’s proven delivery methodology to get a reliable result. Periodic reports and documentation ensure all key stakeholders have status visibility into each project.
Over 4,000 customers trust Cleo for their critical integrations
Learn more: Professional Implementation Services
Trading Partner Management
Get complete control over onboarding
Trading Partner Management (TPM) is a complete, managed services solution that offers on-demand onboarding and management of your API and EDI-based trading partners. Our managed services team support:
Design, test, and deployment of your API / EDI connections
Post-deployment updates to connections, maps, and integrations
End-to-end integration directly into your back-office on-premise and cloud systems (ERP, TMS, WMS, databases, and others)
Collaborative approach where you lean on Cleo for expertise and execution for any trading onboarding or on-going management need
Accelerate onboarding
Support rapid development cycles for new trading partner onboarding.
Increase control over operations
Simplify the steps to manage on-going connection and integration changes, such as mapping updates or certificate management.
Get faster response times
Your business never stops running, that’s why our B2B integration team has the industry’s fastest response times.
Extend your team with ours
Reduce reliance on internal resources or skillsets. Leverage Cleo for the integration domain and industry expertise your team needs – on-demand.
With Cleo, we reap the benefits of their team's expertise and management while freeing up time for our in-house team to focus on other initiatives.
Transactional Monitoring & Management
Partner with Cleo for continuous monitoring of every B2B transaction
TM&M is a post-deployment managed services solution for monitoring transactions around-the-clock. Our dedicated team of experts takes responsibility for proactively managing your transactions – and engages in reprocessing or redelivery of transactions when issues occur.
Our team commits to a 1-hour response time for support requests and tickets. Additionally, this managed service will support resolving trading partner outages that are unrelated to the Cleo Integration Cloud platform – giving you peace of mind that no B2B transaction is ever missed again.
Proactively resolve issues
Accelerate issue identification, transaction reprocessing, and front-line trading partner outage support to reduce costly escalations.
Gain 24x7x365 coverage
Extend your team with ours and scale operations to round-the-clock monitoring – ensuring your transactions are delivered on-time, every time.
Guarantee a 1-hour response time
Our commitment keeps you plugged in regardless of severity level. Stay compliant with business commitments and improve customer experience metrics.
Learn more: Transactional Monitoring & Management
Support
Explore our support portal
We’re eager to ensure that you quickly and continuously enjoy the value of your Cleo products and services.
Our Solution Center provides an overview of your customer support options, assurances, and contacts, along with the ability to check the status of your requests, submit new tickets to our support team, and much more.
Training
Maximize your investment in Cleo Integration Cloud with world-class training
Cleo prides itself on providing a variety of training resources, from a self-service knowledge base to structured courses that allow your team to get certified.
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Knowledge Base
Self-service online portal with thousands of articles, best practices, and tips.
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Cleo University
Structured coursework designed to make you a Cleo solution expert.
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Get Cleo Certified
Certification process to take your expertise to the next level.
